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External Items

Navigation: Master Data → External Items

The External Items screen maps customer item numbers (external identifiers used by customers in their systems) to internal Knosc item numbers. This mapping is essential when customer orders or forecasts arrive with customer-specific item codes that differ from internal codes.

Purpose

When a customer order or forecast is imported, it often contains the customer's own item reference number. The External Items table tells Knosc which internal item number corresponds to each external code, enabling automatic mapping during integration processing.

Managing External Items

Via Excel upload

Download the template from the toolbar, populate mappings, and upload.

Via UI

Click New to add a mapping via the create modal.

Via integration

External item mappings can be imported automatically.

Columns

Column Description
Item Number Internal Knosc item number
Item Description Internal item name
Item Type Item classification
Item Status Active or Inactive
External Item Number Customer's item reference code
Customer Number Customer that uses this external item number
Customer Name Customer name
Number of Mappings Total number of external references linked to this internal item

Additional columns can be added using the Custom Columns feature.

Many-to-One Mapping

One internal item can have multiple external item numbers - for example, the same product sold to different customers under different codes, or the same customer using different codes for different packaging sizes that map to the same internal SKU.